The CompTIA exam has six domains with several objectives within each domain.

1.0 Mobile Devices 14%

2.0 Networking 20%

3.0 Hardware 27%

4.0 Virtualization and Cloud Computing 12%

5.0 Hardware and Network Troubleshooting 27%

1.0 Mobile Devices

1.1 Given a scenario, install and configure laptop hardware and components

• Hardware/device replacement

1.2 Given a scenario, install components within the display of a laptop

• Types • WiFi antenna connector/placement • Webcam • Microphone • Inverter • Digitizer/touchscreen

1.3 Given a scenario, use appropriate laptop features.

• Docking station • Port replicator • Physical laptop lock and cable lock • Rotating/removable screens Special function keys

1.4 Compare and contrast characteristics of various types of other mobile devices.

• Tablets • Smartphones • Wearable technology devices • E-readers • GPS

1.5 Given a scenario, connect and configure accessories and ports of other mobile devices.

• Connection types • Accessories

1.6 Given a scenario, configure basic mobile device network connectivity and application support.

• Wireless/cellular data network (enable/disable) • Bluetooth • Corporate and ISP email configuration • Integrated commercial provider email configuration • PRI updates/PRL updates/ baseband updates • Radio firmware • IMEI vs. IMSI • VPN

1.7 Given a scenario, use methods to perform mobile device synchronization.

• Synchronization methods • Types of data to synchronize • Mutual authentication for multiple services (SSO) • Software requirements to install the application on the PC • Connection types to enable synchronization

2.0 Networking

2.1 Compare and contrast TCP and UDP ports, protocols, and their purposes.

• Ports and protocols • TCP vs. UDP

2.2 Compare and contrast common networking hardware devices

• Routers • Switches Access points • Cloud-based network controller • Firewall • Network interface card • Repeater • Hub • Cable/DSL modem • Bridge • Patch panel • Power over Ethernet (PoE)

2.3 Given a scenario, install and configure a basic wired/wireless SOHO network.

• Router/switch functionality • Access point settings • IP addressing • NIC configuration • End-user device configuration • IoT device configuration • Cable/DSL modem configuration • Firewall settings • QoS • Wireless settings

2.4 Compare and contrast wireless networking protocols.

• 802.11a • 802.11b • 802.11g • 802.11n • 802.11ac • Frequencies • Bluetooth • NFC • RFID • Zigbee • Z-Wave • 3G • 4G • 5G • LTE

2.5 Summarize the properties and purposes of services provided by networked hosts.

• Server roles • Internet appliance

2.6 Explain common network configuration concepts.

• IP addressing • DNS • DHCP • IPv4 vs. IPv6 • Subnet mask • Gateway • VPN • VLAN • NAT

2.7 Compare and contrast Internet connection types, network types, and their features.

• Internet connection types • Network types

2.8 Given a scenario, use appropriate networking tools.

• Crimper • Cable stripper • Multimeter • Tone generator and probe • Cable tester • Loopback plug • Punchdown tool • WiFi analyzer

3.0 Hardware

3.1 Explain basic cable types, features, and their purposes.

• Network cables • Video cables • Multipurpose cables • Peripheral cables • Hard drive cables

3.2 Identify common connector types.

RJ-11 • RJ-45 • RS-232 • BNC • RG-59 • RG-6 • USB • Micro-USB • Mini-USB • USB-C • DB-9 • Lightning • SCSI • eSATA • Molex

3.3 Given a scenario, install RAM types.

• RAM types • Single channel • Dual channel • Triple channel • Error correcting • Parity vs. non-parity

3.4 Given a scenario, select, install and configure storage devices.

• Optical drives • Solid-state drives • Magnetic hard drives • Hybrid drives • Flash

3.5 Given a scenario, install and configure motherboards, CPUs, and add-on cards.

Motherboard form factor • Motherboard connectors types • BIOS/UEFI settings • CMOS battery • CPU features • Compatibility • Cooling mechanism • Expansion cards

3.6 Explain the purposes and uses of various peripheral types

Printer • ADF/flatbed scanner • Barcode scanner/QR scanner • Monitors • VR headset • Optical • DVD drive • Mouse • Keyboard • Touchpad • Signature pad • Game controllers • Camera/webcam • Microphone • Speakers • Headset • Projector • External storage drives • KVM • Magnetic reader/chip reader • NFC/tap pay device • Smart card reader

3.7 Summarize power supply types and features

• Input 115V vs. 220V • Output 5.5V vs. 12V • 24-pin motherboard adapter • Wattage rating • Number of devices/types of devices to be powered

3.8 Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs

• Graphic/CAD/CAM design workstation • Audio/video editing workstation • Virtualization workstation • Gaming PC • Standard thick client • Thin client

3.9 Given a scenario, install and configure common devices.

• Desktop • Laptop/common mobile devices

3.10 Given a scenario, configure SOHO multifunction devices/printers and settings.

• Use appropriate drivers for a given operating system • Device sharing • Public/shared devices

3.11 Given a scenario, install and maintain various print technologies.

• Laser • Inkjet • Thermal • Impact 3D Printers

4.0 Virtualization and Cloud Computing

4.1 Compare and contrast cloud computing concepts

• Common cloud models • Shared resources • Rapid elasticity • On-demand • Resource pooling • Measured service • Metered • Off-site email applications • Cloud file storage services • Virtual application streaming/ cloud-based applications

4.2 Given a scenario, set up and configure client-side virtualization.

• Purpose of virtual machines • Resource requirements • Emulator requirements • Security requirements • Network requirements • Hypervisor

5.0 Hardware and Network Troubleshooting

5.1 Given a scenario, use the best practice methodology to resolve problems.

• Always consider corporate policies, procedures, and impacts before implementing changes 1. Identify the problem 2. Establish a theory of probable cause (question the obvious) 3. Test the theory to determine cause 4. Establish a plan of action to resolve the problem and implement the solution 5. Verify full system functionality and, if applicable, implement preventive measures 6. Document findings, actions, and outcomes

5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power.

• Common symptoms

5.3 Given a scenario, troubleshoot hard drives and RAID arrays

• Common symptoms

5.4 Given a scenario, troubleshoot video, projector, and display issues.

• Common symptoms

5.5 Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures.

• Common symptoms • Disassembling processes for proper reassembly

5.6 Given a scenario, troubleshoot printers.

• Common symptoms

5.6 Common symptoms Given a scenario, troubleshoot common wired and wireless network problems.

• Common symptoms

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